F. A Q's


​Q. I am not local to you, is this a problem? 
A. No, not all. 95% of orders are done online and shipped all over the world. Portraits are very safely and securely tripled packed in padded, boxed  and waterproofed packaging. 
Q. How long does it take, I need a gift in a hurry!  
A. In some cases the artist may be able to fit in quick orders (priced accordingly) please email artist directly. Gift certificates are available for emailing and printing. Due to popularity and volume of orders, your order could take from 6-16 weeks.
Q. I’d love to have a dog drawn that passed away, I don’t know if the photos are alright. They have red eye glare.
A. Send them along for an artist evaluation BEFORE placing your order. Most times, photo software can be used on older photos to restore qualities needed for the drawings.  Red eye glare is corrected easily and is very common adjustment with pet portraits. 
Q. How do I order a drawing of my dog, cat or horse? 
A. Easy! Use the Order button located on the Prices & Ordering page, fill out the form and attach your photo. Email additional photos to crystal@cshannon.ca
Q. What if something isn’t right with my portrait when its done?  
A. EVERY portrait is photographed and emailed as a preview BEFORE shipping, and at this time adjustments can be made. First set of adjustments is free of charge, any changes after that are $29.00 each set
Q. What kind of payment methods do you accept?
A. Paypal which you can use any major credit card, echecks or your Paypal balance. You do not need a Paypal account to order 
Q. Do you ship outside of Canada?
A. Yes! Shipping is available outside of Canada, Shipping to US and Canada is FREE, fully insured and tracked. ANY other countries please email before ordering for any additional charges, in most cases, there is no additional fee required for countries outside of North America. 
Q. Do you offer framing?
A. NO. This service does not offer any framing. But please ask for free economical ideas on how to frame your art yourself direct from artist. 

Don't see any answer to your question here? Please email artist here

​Photo tips for best portraits 

​Choosing a photo for your pet portrait can be a tough task, and painful if you've lost your pet. 
Here are some tips to help you:
** Important ** The most beautiful drawn portrait starts with a good, clear photo with the pet in the preferred pose that you are happy with.
* Mouth open or mouth closed?  Some people prefer happy looking portraits, and some people prefer serious portraits. 
If you want your pet looking happy, select a photo of them 'smiling' or lightly panting with their mouth open.
If you prefer your dog to look more serious and composed as that is/was typical of their personality choose a photo with their mouth open
This is NOT something than can be changed after the final portrait is completed. 
* Photos that are taken outside capture your pets colouring the best. But not in the snow or direct sunlight
* Do NOT use photos of your pets in the snow, due to lighting, all pets appear very dark and its very difficult to see detail.
* Photos very clear without any blurriness. Also images that have been reduced in size for emailing purposes, lose vital detail needed for these drawings. Please send your images as large as possible or compressed in a zip file.
* Try to pick a photo with your pets usual expression or typical "I love you" or "hey is that food?" look.
* Get on the same eye level as your pet.
* Pet treats - bribery and PATIENCE go along way when posing your pet for a photo. If you are taking a photo of your pet, take 10-30 and chances are there are going to be 2-3 incredible photos that may work excellent for a portrait.
* Outside photos work best - especially on an overcast day. If you take a photo with direct sunlight, your photos may have washed out areas of light that make it hard to see the vital detail. If you want a bit of sunlight, try to have the sun behind you while you take your photos. Early morning lighting works best.
* Keep the distractions to a minimum (ex. keeping other pets and kids away while your taking your photos)
* Try to get all angles (when possible) of your pets face side and straight on shots of your pets face. 
​

Terms & Conditions


​CSHANNON.CA Professional Artist SUBMISSION/RELEASE Crystal Shannon Artwork Orders and Contests Art Orders and Contest Terms and Conditions: All contestants must be 18 years of age at the time they enter the contest or must submit a parent release form if they are under the age of 18.All photos entered in the contest should adhere to ethics of cultural sensitivity. If recognizable people, animal, places are portrayed, the subjects must have given the artist permission or "informed consent" to have the drawings completed. All photos must meet the required standards outline in CSHANNON.CA guidelines Keep in mind that all photographs, once submitted, become the property of Crystal Shannon Professional Artist to use as seen fit, as does the image of the original completed artwork. All artwork completed are the Artist’s representation of photos and not exact mirror image of such.  Contest entries are often selected to appear in or on sites; location and places operated by C.Shannon Professional Artist Websites and associated posts. You will be involved in the completion of artwork. Crystal Shannon will ask for input prior to shipping for any adjustments (about three occasions not exceeding five).If you do not respond to the requests of input, Crystal Shannon will continue to complete the artwork as it appears. Your absence of input will be assumed acceptance of the artwork process / stages. By submitting a photo and the completed artwork, you are asked to agree to give Crystal Shannon exclusive rights to reproduce your work to be used and reproduced in any Crystal Shannon publications, on the Web site, or in any other Crystal Shannon marketing and media projects, in all media in perpetuity. You will retain the right to the original drawing of your work in other media that is agreed upon in advance with Crystal Shannon. CONSENT All commissioned portraits will be displayed on this artists website and other social media. C.Shannon Professional Artist, Crystal Shannon retains the copyright to ALL artwork completed. All images or texts on this website are copyrighted; therefore, you cannot use on other websites or promotional material without specific written permission by C.Shannon Professional Artist. Customer emails, in whole or in part may be used as a testimonial in the customer comments and in the gallery section. If you would prefer us not to display these please let us know upon ordering. C.Shannon Professional Artist will only use the artwork created for promotional material. No artwork will be started until all monies, acceptable photos provided and acceptance of these terms and conditions are in place. By submitting a photo, you are giving full permission to this artist for a rendering of the image(s) and subject matter showed therein. All reference photographs used for the creation of the portrait(s) must be free of all copyrights unless otherwise accompanied by a signed written release form by the photographer or owner of the copyright. The client is in full understanding that he/she will be held responsible for any legal action taken by others for use of material that is not free of all copyrights. C.Shannon reserves the right to cancel an order without explanation (which of course customer is 100% refunded) 
*All special offers (*excluding limited time sales) discounts and gift certificates are valid for a maximum of ONE year only from date of which it was issued/offered.
All artwork is commissioned for personal use only and may not be used for financial gain, unless a prior License Agreement is made with the artist. By submitting your photo and order you FULLY accept and understand these terms and condtions above. 

Privacy Policy 


Privacy Policy Statement Last Updated: Aug 4, 2023 C.Shannon Professional Artist strives to offer its visitors the many advantages of Internet technology and to provide an interactive and personalized experience. We may use Personally Identifiable Information (your name, e-mail address, street address, telephone number) subject to the terms of this privacy policy. We will never sell, barter, or rent your email address to any unauthorized third party. Period." How we gather information from users How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you register for access to certain portions of our site or request certain features, such as newsletters or when you make a purchase. You may provide information when you participate in sweepstakes and contests, message boards and chat rooms, and other interactive areas of our site. Like most Web sites, our company also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit, or may control the number of times you encounter a particular advertisement while visiting our site. As we adopt additional technology, we may also gather information through other means. In certain cases, you can choose not to provide us with information, for example by setting your browser to refuse to accept cookies, but if you do you may be unable to access certain portions of the site or may be asked to re-enter your user name and password, and we may not be able to customize the site?s features according to your preferences. What we do with the information we collect Like other Web publishers, we collect information to enhance your visit and deliver more individualized content and advertising. We respect your privacy and do not share your information with anyone. Aggregated Information (information that does not personally identify you) may be used in many ways. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive). Aggregated Information may occasionally be shared with our advertisers and business partners. Again, this information does not include any Personally Identifiable Information about you or allow anyone to identify you individually. We may use Personally Identifiable Information collected on C.Shannon Professional Artist, and our company web sites to communicate with you about your registration and customization preferences; our Terms of Service and privacy policy; services and products offered by C.Shannon Professional Artist and other topics we think you might find of interest. Personally Identifiable Information collected by C.Shannon Professional Artist, and our company web sites may also be used for other purposes, including but not limited to site administration, troubleshooting, processing of e-commerce transactions, administration of sweepstakes and contests, and other communications with you. Certain third parties who provide technical support for the operation of our site (our Web hosting service for example) may access such information. We will use your information only as permitted by law. In addition, from time to time as we continue to develop our business, we may sell, buy, merge or partner with other companies or businesses. In such transactions, user information may be among the transferred assets. We may also disclose your information in response to a court order, at other times when we believe we are reasonably required to do so by law, in connection with the collection of amounts you may owe to us, and/or to law enforcement authorities whenever we deem it appropriate or necessary. Please note we may not provide you with notice prior to disclosure in such cases. Affiliated sites, linked sites and advertisements C.Shannon Professional Artist and our company web sites expect its partners, advertisers and affiliates to respect the privacy of our users. Be aware, however, that third parties, including our partners, advertisers, affiliates and other content providers accessible through our site, may have their own privacy and data collection policies and practices. For example, during your visit to our site you may link to, or view as part of a frame of content that is actually created or hosted by a third party. Also, through our company web sites you may be introduced to, or be able to access, information, Web sites, features, contests or sweepstakes offered by other parties. C.Shannon Professional Artist is not responsible for the actions or policies of such third parties. You should check the applicable privacy policies of those third parties when providing information on a feature or page operated by a third party. While on our site, our advertisers, promotional partners or other third parties may use cookies or other technology to attempt to identify some of your preferences or retrieve information about you. For example, some of our advertising is served by third parties and may include cookies that enable the advertiser to determine whether you have seen a particular advertisement before. Other features available on our site may offer services operated by third parties and may use cookies or other technology to gather information. C.Shannon Professional Artist does not control the use of this technology by third parties or the resulting information, and is not responsible for any actions or policies of such third parties. You should also be aware that if you voluntarily disclose Personally Identifiable Information on message boards or in chat areas, that information can be viewed publicly and can be collected and used by third parties without our knowledge and may result in unsolicited messages from other individuals or third parties. Such activities are beyond the control of C.Shannon Professional Artist and this policy. Children C.Shannon Professional Artist does not knowingly collect or solicit Personally Identifiable Information from or about children under 13 except as permitted by law. If we discover we have received any information from a child under 13 in violation of this policy, we will delete that information immediately. If you believe C.Shannon Professional Artist has any information from or about anyone under 13, please contact us at the address listed below. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. © 2024 C.Shannon Professional Artist All rights reserved. C.Shannon Professional Artist Legal disclaimers by Legaleeze Generator